Hi, Kyle Buckner here... Founder of Design Skinz.
I started Design Skinz as an outlet to express my creative drive while merging with a product you could use. It hasn't been an easy process from day one, but I live and breath this stuff, DAY TO DAY and focus on how to serve you the best way possible.
The reason for this post is a little different than normal. I'm not writing to introduce a new design, or a new product i'm glad to offer... I'm wanting to get my message across regarding orders that have been placed and the process. Up until this month, I have been a one-man operation. When an order is placed, i have to first, create you skin in a print, High-Resolution format which isn't that easy. After this, your Design Skinz product goes through my first machine that prints the graphic on a premium vinyl that has a life-time of 3-5 years. Once the graphic is done printing, it goes through a drying phase for 4-6 hours and then it's run through a lamination machine that applies a crystal-clear film that protects your graphic from normal abuse. Now, it's off to the machine that applies the cutline for each skin. This is done with a fine, cutting blade and a computer-controlled system.
Now, we have the product. But what's next? Each skin has to then be cut-out to fit in our clear-protective packaging, which is all done by hand. These are placed into our packaging and then assorted with the corresponding customer. I've had no problem fulfilling orders until this month, when my volume has been more than the past year already. It was a dream come true, but i found out quickly how hard it was to ship in a timely manner. When you order something online, you expect it to ship immediately, right? I mean, I feel the same. But with custom making each product, I'm having a hard time doing so. If you're waiting on an order, please know that i understand your frustration and i'm working day and night to get these out as quick as possible. I do apologize if I've missed your emails, texts from the text-support or calls. I'm focused solely on trying to get this product to you as soon as possible, so I have missed a few of your responses.
With this rush, I have had a few friends & family members that were here with the drop of a hat to help. I'm very thankful for them, and we are now trying to serve you even better. If we missed your messages, please bare with us. I can assure you that you have not been ignored, we are just working hard to fulfill your order.
If you do have problems with your order, such as a shipping address problem, or variant mixup... please email Kaitlin Buckner, now head of operations, to myorder@designskinz.com. She will be glad to take care of you. If you are just asking about your order and the process in which your order is currently at, we will answer as quick as possible. When your order is shipped, you will receive an email confirmation that will include your tracking number.
Alright, It's time for me to get back to work. Please know that your order is making my dream-come-true and is more appreciated than words could EVER describe. Because of you, I can pursue my passion as a career and that is a priceless feeling.
Thanks again,
-Kyle
7 comments
Chris henshaw
I would like a custom Oklahoma university “bring the wood” scheme for my beats by dre studio 1.0 where do I upload the pictures I have?
Kimberly gibbons
I ordered my daughter beets skins and a life proof case skin to match with her Name on them. Anna Grace the phone case arrived fine but the beets skin has my name on them and the print is different. On Christmas Eve this item finally arrived with the incorrect name. Disappointed but Kyle Buckner emailed immediately to tell me that he would replace them both. Since then he has not returned my emails I have no skins that are usable and my credit card has been charged. Please call me at479-213-0852. Your prompt attention to this matter is appreciated. Thanks kim
Le'Anna Gibbs
Hi my confirmation number is #4398 I placed my order in October 17th and paid for it. I would like to know when will I expect my order.
Carolyn Dedrick
My confirmation #4102 was order 10/01/13 and paid for. I would like to know when to expect shipment? Thank you.
Katelyn
Hi my conformation # 4293 I am wondering when it will be ready to ship?
Kyle
Hey Rhonda,
We got yours ready now so it will ship today!
Rhonda Allen
my confirmation # 3286 i ordered it on 9/11/13 and I am wondering if or when it will ship? Thank you